GLOBAL TELECOM FIRM IMPROVES ITS DIGITAL ORDER PROGRAM WITH PEGA

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CLIENT

The client, a multinational telecommunications conglomerate, needed help with its digital order management solution. It needed a new, futuristic solution that could be integrated with multiple existing systems and support different types of users

BUSINESS CHALLENGE

The client required a solution that would:

• Establish a digital order program for the onboarding strategy of the European Broadcasting Union (EBU) based in Germany

• Fix the last remaining gap in the end-to-end value chain by providing a catalog-driven, order capture capability for commercial orders in all enterprise channels

SOLUTION

The Pega solution facilitated the building of the order capture process flow in the program, integrating multiple systems to make it dynamic and digital. Our approach included:

• Flexible architecture with rapid development

• Lower cost of ownership and maintenance

• Customized program implementation based on industry standards-based integration solution

• Central product catalog delivery and management of the complete enterprise product portfolio regarding product offering specifications

BENEFITS

With our Pega solution, the client was successful in:

• Using Pega 7.1.7 for end-to-end implementation

• Improving the conformance to orders with automation

• Managing the product life cycle management process centrally and establishing a central product catalog as the single point of truth for the entire enterprise product portfolio

• Supporting all users (sales, service, and customers) through a guided order capture capability, which enables the EBU multi-channel strategy

• Developing applications to ensure that the high reusability of each component/process is specific