The Next Applied
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ENABLING GOVERNMENTS DELIVER SMARTER AND BETTER CITIZEN EXPERIENCES

 

BRINGING DIGITAL TO PUBLIC SERVICES

 

In the face of continuous and accelerated change, public sector organizations across the globe are compelled to embrace innovation and adopt digital technologies to achieve transformed outcomes, smart efficiencies, and superior citizen experiences.

 

We understand the unique nature and challenges of the public sector across the world. On one hand, the disparate systems and lack of unified viewpoint adversely affect citizen experiences. On the other hand, frequent policy changes, financial limitations and inflexibility of legacy systems limit government capability to provide better outcomes.

 

With our diverse and successful experience in implementing digital transformation for central and local governments, we accelerate their digital journey while simultaneously building their digital capabilities. Through analytics, AI and automation driven platforms and accelerators, we apply the right solutions to specific challenges of our clients. With multiple re-usable cognitive components, our platforms enable our clients to achieve their desired goals of scalability, integration and innovation – while allowing maximum reusability of their current legacy systems for cost-effectiveness.

 

Our solutions and services adhere to GDS (Government Digital Services) standards that drives digital transformation in the United Kingdom. Our Social Program Management (IBM Cúram) capabilities ensure optimal outcomes aligned to citizens’ increasing demands while reducing costs for institutions and organizations.

 

A FOCUSED APPROACH AND RELEVANT CAPABILITIES

 

We bring the human element to public and government organizations – even as we empower them with technology and data collaboration. This helps them to be totally aligned to and move at the speed of citizen requirements.

 

Citizen Experience

Personalization at speed and scale is the pivot of how we understand and deliver citizen experiences. Through our proprietary solutions we efficiently leverage data across multiple ecosystem partners to predict and provide unique experiences and ease of access to citizens.

We leverage our F2B™  driven modernization approach to transform the citizen experience and craft the digital roadmap by keeping the citizen’s journey at the core.

We also utlilze our NextOps framework for a customer-centric design and robust self-service for complex engagements

Citizen Experience

Integration of Siloed Systems

Our Enterprise Application Integration (EAI) and Data Engineering Services enable public sector clients to develop an integrated infrastructure and centralized datasets and enable them to bridge disparate systems for a single source of truth for higher reliability and accuracy. 

Integration of Siloed Systems

Digitalization of Policy Implementation

We create agile environments that improve interaction across multiple stakeholder systems to make the 'policy-to-reality' journey seamless, accurate and citizen-friendly. Be it for new policies or for policy changes, we enable government agencies to foster trust with the public through shared vision and leadership.

Digitalization of Policy Implementation

Assessment & Roadmap Definition

As rising and changing citizen needs create new opportunities for transformation in the public services domain, we bring our extensive experience to execute personalized assessments and build blueprints and roadmaps for a digital future. We enable clients to create an innovation ecosystem with next-gen technologies and customer experiences in an affordable and efficient manner. 

Assessment & Roadmap Definition

Legacy Modernization

Through our end-to-end modernization services, frameworks, and tools, we accelerate public service organizations to realize their modernization goals with minimal risk of disruption and at reduced cost.

Legacy Modernization

Secure Platforms & Services

With strong capabilities and extensive experience in data and application security, cloud security and DevSecOps, we provide safer and secure experiences for our government and public sector clients. Our in-depth capability to deliver secure environment ensures compliance with the guiding principles and frameworks set by different governments.

Our NEXT Labs analytics expertise help discover trends, patterns and anomalies in the usage of cloud resources leading to fraud detection and cost optimization.

Secure Platforms & Services

OUR GLOBAL FOOTPRINT

 

We work with governments across different regions of UK, Europe, Americas, and Asia-Pacific. We understand Public Sector security requirements and maintain dedicated secure ODC to execute government projects. We also follow and support security clearance at various levels required in all our engagements at Global scale.

In UK, we are registered to the following government frameworks and procurement portals to enable their digital transformation:

·   Digital Outcomes & Specialists

·   G-Cloud

·   Public Contracts Scotland

·   Sell2Wales

·   eSourcingNI

·   eTendersNI

 

SUCCESS STORIES

 

Our experience in the UK Public Sector

  • We are working with a Scottish Government entity, to design, develop, test and integrate newly formed core citizen benefits catering to 1.4 million people. All our employees have BPSS and other required clearances and are working as one agile team, co-located on premise
  • Since 2010, we have implemented several welfare benefits for a large UK Government entity using Standard Delivery Phases (Discovery, Alpha, Beta, Post go-live). Claimants and their representatives use the platform to raise 80,000+ claims per day. Case workers assess those claims, ascertain eligibility, and confirm payments

Our experience in the UK Public Sector

Our North America engagements

  • We partner with a US state government to implement and provide various forms of welfare benefits for 100K+ residents across 18 counties - processing 11-million transactions per day
  • For a Canadian local government entity, we have developed an easy-to-maintain e-Commerce portal by modernizing and integrating their applications – GIS for Geographical Information products, CRM integration, modernized Catalog management, transforming and migrating legacy historical data to Microsoft product data structures

Our North America engagements

The India footprint

  • In the area of e-governance for the Government of India, we developed a common online portal for skill development. Enabling faster solution delivery, reduced TCO, and easier integration and maintenance.

The India footprint

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