US-BASED TELECOM PROVIDER CONSOLIDATED ITS DATA WITH BPM IMPLEMENTATION

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CLIENT

The client, a leading US-based telecom provider, was using outdated and underperforming software. It wanted to update its processes to transform the enterprise for a digital future.

BUSINESS CHALLENGE

The client required network densification to:

• Improve the customer experience

• Modernize infrastructure at a lower cost

• Digitize the existing configuration information questionnaire (CIQ), commissioning and integration (CIC), and pricing management processes

SOLUTION

We analyzed the client’s needs and implemented the following solutions:

• Integrated successfully with DocShare for uploading documents, as a result of which the existing environment was freed from handling documentation

• Developed applications in Appian in parallel with upstream and downstream applications and ensured that applications met all requirements

• Built CIQs for Enodeb (Nokia and Airspan), MW Backhaul, CLWR, Dark Fiber, UE Relay, and HFC backhaul

• Provided functionalities like Excel parsing, so that CIQs could be created in bulk

• Created a functionality of reports, which helped the business users to get details of consolidated data. Also, the data could be exported as Excel sheets for proper data analysis by users

BENEFITS

With our Appian BPM implementation, the client can now:

• Integrate with existing document management tools to leverage existing infrastructure

• Use the same shared environment across all applications and ensure that code does not interfere with or cause issues in the shared environment

• Provide a user management module to the administrator who can handle access requests

• Offer solutions as per best practices recommended by Appian, which was certified by the product vendor