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ENGINEERING INTELLIGENT SITE RELIABILITY

Mphasis Site Reliability Engineering services offer a 360-degree view of IT dependability

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MPHASIS SITE RELIABILITY ENGINEERING

 

Mphasis offers an optimum blend of cognitive automation and manual management to the performance, security, availability, and capacity of information technology (IT) assets. Encompassing servers and applications, our Site Reliability Engineering (SRE) services are ideal for organizations whose critical requirements are high uptime, predictability, availability, and reliability. We enhance support quality and pre-empt incidents to ensure highest standards of dependability. An industry agnostic solution, our solutions are applicable to large, medium, and small enterprises alike.

THE RIGHT BLEND OF PLATFORM, OPERATIONS, AND PROCESS EFFICIENCY

 

Platform Versatility

Our proactive transaction-oriented monitoring significantly improves turnaround times and efficiency. Dynamic thresholding techniques generate proactive lead indicators for predictive factoring of future spikes and requirements. Analytics-driven trend reporting and dashboards detect infrastructure and application concerns well before they become issues.

Platform Versatility

Operations Effectiveness

• In an illustration of seamless workflow, our IT operations team: 
• Conducts initial assessments for IT infra and applications
• Automates monitoring for a proactive response
• Tracks applications for areas of improvement
• Implements root cause analysis for preventive options

Operations Effectiveness

Process Adoption for Relevant Automation

Our approach to automation is simultaneously clear, pragmatic, and efficiently phased. Extensive validation of infrastructure and applications give due consideration to existing process maturity levels. Initial proof points are followed by ramp-up efforts adhering to high process standardization. By incorporating the RED (Request Rate, Error Rate, Duration) and USE (Utilization, Saturation, Error Rate) methods, gaps are effectively bridged between end-user experience and IT service delivery.

Process Adoption for Relevant Automation

MPHASIS SRE – HOW AUTOMATION IS ADOPTED

 

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APPLYING THE NEXT IN THE DIGITAL WORLD

 

Increased Proactive Detection through Automated Diagnosis and Alerts by 70-90 Percent

Significant Improvements to Turnaround Times and Mean Time to Repair (MTTR)

Reduced Support Head Count Leading to Significantly Lower TCO by 30-40 Percent

Development of the Right Balance of Innovation and Reliability, Resulting in Error Agreement on Budgets across Multiple teams

Reduced Dependency on Human Intervention with Standardized and Automated Processes Leading to Improved Security and Compliance

Integrated Automation across Infrastructure and Applications through a Single, Centralized Management System

Creation of an Optimal Blend of Cognitive Intelligence and Automation for a Business-conscious IT Environmen

Enabling the Beginning of Proactive and Predictive Transaction-oriented Monitorin

USE CASES

 

Cascading Failures

When a server fails due to overload in a high availability environment, there is an increase in the probability of failure. The resulting domino effect takes down all the replicas for a service. Using Mphasis SRE’s automated, pre-configured approaches, we enable companies to deploy specific transactions via load balancers and servers or provide reduced operational metrics.

Application and Server Overload

When a stream of different transaction types come to an application from various users at a rate nearing threshold value (for the applications or servers), an absence of remedial actions will result in server failure, application instability, and unavailability of the application. At Mphasis SRE, we record, monitor, and benchmark threshold levels against past trends. If threshold values are approached, we create a new instance of the application and server layers and route additional traffic to these new servers till the parameters are safely back within normal range.