The Next Applied
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SERVICE ASSURANCE  — QUALITY YOU CAN BE SURE OF

With system monitoring and tracking solutions from Mphasis

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MPHASIS COMMUNICATION ASSURANCE SOLUTIONS

Telecom networks are only getting more complex with services spanning across multiple business and network components. To achieve exceptional customer experience and faster time to market with newer services, it’s required for you to have end-to-end monitoring of fault and performance of the involved components. End-to-end monitoring coupled with automation can ensure services get deployed swiftly and accurately every single time. This approach also ensures that the health of the services stays intact in production.

SERVICE ASSURANCE

We understand what it means to run a service assurance function and what it takes to make it a success. We offer expertise in supporting and customizing the tools for the customer. We bring process knowledge and experience in handling faults, notifications, and tracking these to closure.

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BENEFITS

Clear Understanding of Next-generation Requirements of FCAPS

Greater MTTR and Service Delivery

Alignment of Team to Larger Goals of Service Assurance

Industry-standard Processes

Gap Analysis of Existing vs. Best Practices

MPHASIS ADVANTAGE

Enables Certified Safety Professionals (CSPs) to Improve Operation Maturity Models

Redefines the Assurance Process to Focus on Services Rather than Resources

Helps CSPs Achieve Automation in Event Management with Correlations and Auto Ticketing

Aids Migration from Network Operations Center (NOC) to Security Operations Center (SOC)

Supports Management and Orchestration (MANO) Layer in Network Function Virtualization (NFV)

Manages Inventory & Reconciliation 

CASE STUDIES

 

A Leading Telecom Provider was Able to Handle 400% Increase In Volume with a Robust Revenue Assurance System