PRODUCT SUSTENANCE

Extending product life to improve profitability

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RETAIN PRODUCTS, RETAIN CUSTOMERS

Market evolutions drive technology organizations to introduce next-gen products to meet their strategic goals. At the same time, there is a critical need to effectively sustain previous generation products to retain customer revenues and experience. Mphasis Product Sustenance services helps extend the life of revenue generating products by –

Maintaining/Sustaining legacy or previous generation products
at reduced cost, while maintaining customer SLAs
Maintaining customer experience and loyalty until they
transition to next-gen solutions
Reducing account management coverage and spend
while improving tail revenues

OUR SOLUTION

Mphasis Product Sustenance offers continued maintenance and support for your legacy products, while reducing technical debt and enhancing application performance for better customer experience. We enable our clients to unlock their experienced teams for priority tasks and evolving new go-to-market models. We undertake end-to-end ownership of products and provide our clients -

OUR DIFFERENTIATORS

Cognitive capabilities and knowledge management help lower the cost for product sustenance, provide business continuity and improve customer loyalty

Cognitive Analytics System helps us analyze client’s systems and recommend improvements for -
• Better code coverage for critical and impacted features
• Improved quality and customer satisfaction
• Quick turnaround for product rollouts
• Timely releases at optimal cost

Our Client University model helps us understand the key pain points and process requirements. The key steps are –
• Forming knowledge management team
• Collecting existing documents
• Preparing knowledge documents and refinement
• Building client university
• Executing training and certification