LARGEST BANK IN BERMUDA IMPLEMENTS BEST-SHORE MODEL TO REDUCE COSTS AND TURNAROUND TIME

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CLIENT

The client is the largest bank in Bermuda. It launched an information technology (IT) initiative to implement core banking solutions to modernize systems and drive growth but needed a technological framework that could match the pace of its growth.

BUSINESS CHALLENGE

The implementation of this solution meant a transition of all IT infrastructure and business applications to a secure service management datacenter in Toronto and provide 24x7 support to customers. It required a technology partner that could manage its applications, ITO (Network), and service desk. Apart from providing support for migrated core and non-core applications, the partner was also required to implement the Flexcube core banking application.

SOLUTION

Our team used Oracle FlexCube, S1 Postilion, Milvus/Portia/FDR, SOA4FSI framework, SWIFT, Java/J2EE/.Net, BPEL, and Oracle 10g/SQL Server 2005 to devise a solution that included:

• Core banking implementation

• Enhancements

• Production support (24x7x365)

• Remediation

• Data migration

BENEFITS

The solution enabled our client to:

• Implement the best-shore model to reduce cost, reduce turnaround time, and support different time zones

• Meet all contractual requirements on service-level agreements (SLAs) and productivity improvements

• Increase customer satisfaction, resulting in client upgrading support levels

• Improve flexibility to ramp up/down capacity

• Integrate and support the necessary applications using a futuristic agile technology framework

• Integrate ticketing and a workflow toolset, including a service center for incident management, problem management, change management, and an asset center to support asset management