Enterprise Challenges

• Improve ability to manage and prevent incidents
  
• Reduce turnaround time for incidence resolution
  
• Better understanding of long standing or recurrent issues
  
• Optimize SLA requirements
  

InfraGraf^® Solution

• Identify standard issues and map their resolution flow
  
• Analyze past incident flows for intelligent ticket routing
  
• Dashboards and metrics for past incident analysis, SLA adherence and corrective actions
  

Outcome

• Smart ticket management through intelligent routing and automated resolution
  
• Preventive capabilities for incident management
  
• Reduction in number of incidents and SLA performance improvement